Refund Policy

4easycall – VoIP Telephone Service Refund Policy

At 4easycall, we value our customers’ satisfaction and strive to provide the highest quality products and services in the field of VoIP telephony. However, we understand that situations may arise that require a refund. Below, we present our refund policy:

Defective or Damaged Products:

If you receive a defective or damaged product from 4easycall, please inform us within 7 days of receiving the product. We will replace the device or issue a full refund for the product cost and shipping expenses.

Cancellation of VoIP Telephone Service:

To cancel a VoIP telephone service contracted with 4easycall, you must notify us at least 30 days in advance before the start date of the billing cycle. If the cancellation is made with less than 30 days’ notice, no refund will be issued for the service already provided.

Change of Mind:

At 4easycall, we do not offer refunds for changes of mind or impulsive purchasing decisions regarding our VoIP telephone services. We recommend carefully reviewing our offers and policies before subscribing to our services.

Refund Request Deadlines:

All refund requests must be submitted within 14 days of the purchase date or activation of the VoIP telephone service, as applicable. Refunds will not be processed after this period.

Requirements for Refund Approval:

To be eligible for a refund of 4easycall’s VoIP telephone services, you must provide documented evidence of the situation that warrants the request, such as evidence of persistent technical issues severely affecting the service’s quality. We reserve the right to deny any refund if these requirements are not met.

Refund Processing:

Refunds for 4easycall’s VoIP telephone services will be processed within 30 days of approval. Refunds will be issued using the same payment method used for the original purchase.

Shipping Costs:

Shipping costs are not applicable to our VoIP telephone services and, therefore, are non-refundable.

This refund policy reflects our firm commitment to safeguarding the quality of our VoIP telephone services and ensuring customer satisfaction at 4easycall. We appreciate your understanding and cooperation.

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